Manage and streamline operations across multiple locations, sales channels, and employees to has improve efficiency and your bottom line.

  • 550 South Third Street, Louisville, KY 40202
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Get in Touch

Louisville Water Customer Service

Call us at (502) 583-6610 or (888) 535-6262
Open Monday – Friday, 8:00 a.m. – 6:00 p.m.

Please note: Mondays are the busiest days of the week, as is the first of every month.

Visit us in person at one of our two Customer Service locations:
550 S. Third Street, Louisville, KY
Open Monday – Friday, 8:00 a.m. – 4:30 p.m., excluding holidays
634 Conestoga Parkway, Shepherdsville, KY
Open Monday – Friday, 8:00 a.m. – 4:00 p.m., excluding holidays
Closed for lunch 1:00 – 1:30 p.m.

Please note: some transactions require proof of ID, so please bring valid license or other form of ID.

Louisville MSD Customer Service

MSD icon
Call us at (502) 540-6000
Open Monday – Friday, 9:00 a.m. – 4:00 p.m.
24 hours a day, seven days a week
Visit us in person at our main office
700 W. Liberty Street, Louisville, KY

Email us at [email protected]

Drops of Kindness Partner Agencies

Jefferson County: Association of Community Ministries
or contact the community ministry that serves your area

Louisville Metro: Louisville Metro Office of Social Services / Neighborhood Place

Oldham County: Tri-County Community Action Partnership
or Call (502) 222-0308

Bullitt County: Multi-Purpose Community Action Agency
or Call (502) 543-4077

Note: click on map to view community service areas.