Manage and streamline operations across multiple locations, sales channels, and employees to has improve efficiency and your bottom line.
- 550 South Third Street, Louisville, KY 40202
Drops of kindness
Your Gift Helps Keep Water Flowing at Your Neighbor’s Home
Manage and streamline operations across multiple locations, sales channels, and employees to improve efficiency and your bottom line.
Get in Touch
Louisville Water Customer Service
Call us at (502) 583-6610 or (888) 535-6262
Monday – Friday, 8:00 a.m. – 6:00 p.m.
Please note, Mondays are the busiest days of the week, as is the first of every month.
Visit us in person at one of our two Customer Service locations:
550 S. Third Street, Louisville, KY
Open Monday – Friday, 8:00 a.m. – 4:30 p.m., excluding holidays
634 Conestoga Parkway, Shepherdsville, KY
Open Monday – Friday, 8:00 a.m. – 4:00 p.m., excluding holidays
Closed for lunch 1:00 – 1:30 p.m.
Please note, some transactions require proof of ID, so please bring valid license or other form of ID.
Louisville MSD Customer Service
Call us at (502) 540-6000
24 hours a day, seven days a week
Visit us in person at our main office
700 W. Liberty Street, Louisville, KY
Open Monday – Friday, 9:00 a.m. – 4:00 p.m.
Email us at [email protected]
Our Partner Agencies
Drops of Kindness Partner Agencies
Jefferson County: Association of Community Ministries or Contact the community ministry that serves your area
Louisville Metro: Louisville Metro Office of Social Services / Neighborhood Place
Oldham County: Tri-County Community Action Partnership or Call (502) 222-0308
Bullitt County: Multi-Purpose Community Action Agency or Call (502) 543-4077