Manage and streamline operations across multiple locations, sales channels, and employees to has improve efficiency and your bottom line.
- 550 South Third Street, Louisville, KY 40202
Drops of kindness
About Drops of Kindness
Louisville Water and Louisville MSD created Drops of Kindness to bring multiple customer-support options together in one place.
Why This Matters
Financial strain can happen because of job loss, medical bills, or other unexpected events. Many people do not realize help is available until they are already in crisis. Helping families maintain critical household services like water and wastewater supports public health and quality of life.
How Drops of Kindness Helps
Customers have multiple options for support based on their situation.
- Payment arrangements through Pure Connect℠ give customers more time to pay.
- MSD wastewater discounts help eligible households lower monthly costs, including a senior discount.
- Partner agencies can offer bill support and guidance, with funding provided by the Louisville Water Foundation.
Louisville Water Foundation
The Louisville Water Foundation provides funding to partner agencies that help customers pay their Louisville Water and MSD bills. This support extends the reach of Drops of Kindness so more families receive assistance.
The Foundation’s broader mission is to improve health and well-being in our local communities and around the globe through water assistance and education. It works to fulfill its vision of a world where safe water is available to everyone through various projects, including:
- Drops of Kindness
- Potable water solutions in water-poor communities
- Water stewardship education
- Surface or groundwater protection education
- Watershed cleanup
- Water assistance programs serving individuals or communities
- Water awareness and education campaigns
Drops of Kindness
Protecting Public Health
Louisville Water and MSD continually invest in the systems that deliver high-quality drinking water and manage wastewater safely. From maintaining treatment facilities to replacing aging pipelines, these improvements protect public health and keep reliable service.
Your rates, along with grants and bonds, make these investments possible. We work hard to keep costs as low as we can, and through Drops of Kindness we’re here to help when bills become difficult to manage.